Frequently Asked Questions

Tempco Refrigeration & Air Conditioning Ltd.

Privacy Policy

Effective Date: May 8, 2026

Tempco Refrigeration & Air Conditioning Ltd. ("we," "us," or "our") is committed to protecting the

privacy of our customers, website visitors, and all individuals who interact with our business.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal

information in accordance with the Personal Information Protection Act (PIPA) of British

Columbia and, where applicable, Canada's Personal Information Protection and Electronic

Documents Act (PIPEDA).

By using our website or engaging our services, you consent to the practices described in this

Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide Directly

• Name, mailing address, phone number, and email address

• Service requests, appointment details, and descriptions of work required

• Payment and billing information (processed securely via third-party payment processors)

• Communications you send us through email, phone, or our website contact form

1.2 Information Collected Automatically

• IP address, browser type, operating system, and device identifiers when you visit our

website

• Pages visited, time on page, referring URLs, and usage data collected via cookies and

similar technologies

• Approximate geographic location (city or region level) derived from your IP address

1.3 Information Provided by Third Parties

• Referral details from review platforms, trade directories, or partner organizations

• Information provided on your behalf by a third party, such as a property manager

arranging service for your property

2. How We Use Your Information

We use personal information only for purposes that a reasonable person would consider

appropriate given the circumstances. These purposes include:

• Scheduling and delivering heating, ventilation, air conditioning, and refrigeration

(HVAC/R) services• Processing payments and managing billing and warranty records

• Responding to inquiries, service requests, quotes, and complaints

• Sending appointment reminders, service follow-ups, and maintenance notifications

• Sending promotional or marketing communications (you may unsubscribe at any time)

• Improving our website, services, and overall customer experience

• Meeting legal, regulatory, tax, and insurance obligations

• Detecting and preventing fraud or unauthorized access

3. Legal Basis and Consent

We collect and use your personal information with your knowledge and consent, which may be

expressed (e.g., completing a service request form) or implied (e.g., providing your contact

details when calling us). Where required by law, we will obtain your explicit consent before

collecting or using sensitive information.

You may withdraw your consent at any time, subject to legal or contractual restrictions and

reasonable notice. Please note that withdrawing consent may affect our ability to provide certain

services. To withdraw consent, please contact us using the details provided in Section 10.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in

the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating

our business (e.g., scheduling software, payment processors, email platforms). These parties

are contractually required to protect your information and use it solely for the purposes we

specify.

4.2 Legal Requirements

We may disclose personal information if required to do so by law, court order, or government

authority, or if we reasonably believe disclosure is necessary to protect our rights or the safety

of our customers or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information

may be transferred to the acquiring party, subject to equivalent privacy commitments as

described in this Policy.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience

and collect usage data. Cookies are small text files stored on your device. You can control ordisable cookies through your browser settings; however, doing so may affect the functionality of

certain website features.

We do not use cookies to track you across unaffiliated third-party websites.

6. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it

was collected, including satisfying any legal, accounting, or reporting requirements. In British

Columbia, certain business records may be required to be retained for a minimum period under

applicable law.

When personal information is no longer required, we securely destroy, delete, or anonymize it.

7. Data Security

We take reasonable technical and organizational precautions to protect your personal

information against unauthorized access, disclosure, alteration, or destruction. These measures

include password-protected systems, encrypted data transmission (SSL/TLS), and restricting

access to personal information on a need-to-know basis.

While we strive to protect your personal information, no method of electronic transmission or

storage is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Under PIPA (British Columbia), you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Withdraw consent for the collection, use, or disclosure of your personal information

(subject to legal or contractual limitations)

• Request information about our privacy practices and how your personal information is

being used

To exercise any of these rights, please contact us in writing using the contact details in Section

10. We will respond to your request within 30 business days as required under PIPA.

If you are dissatisfied with our response, you have the right to file a complaint with the Office of

the Information and Privacy Commissioner for British Columbia (OIPC BC) at www.oipc.bc.ca.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer sites, review

platforms). We are not responsible for the privacy practices or content of those sites. We

encourage you to review the privacy policies of any third-party websites you visit.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy

practices, please contact our Privacy Officer:

Tempco Refrigeration & Air Conditioning Ltd.

British Columbia, Canada

Email: office@tempcohvac.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices,

technology, or legal requirements. The updated Policy will be posted on our website with a

revised effective date. We encourage you to review this Policy periodically. Continued use of

our website or services after any changes constitutes your acceptance of the revised Policy.

Tempco Refrigeration & Air Conditioning Ltd. | office@tempcohvac.com | British Columbia, Canada